Public service is the work of individuals dedicated to a common cause like improving the lives of others, protecting the environment or ensuring the safety and welfare of citizens. While public service workers rarely get the limelight, their contributions are important and should be celebrated.
The New Public Service (NPS) agenda posits that a virtuous circle exists whereby participation is of intrinsic value to citizens, which leads them to take greater civic responsibility and catalyses further participation in public services delivery. It is based on the idea that governments need to act as negotiators, enablers and facilitators of collaborative relationships with private citizens, other government agencies, non-profit organizations and community stakeholders. It also focuses on enhancing the capacities of public managers as ‘transformative leaders’ to drive societal change (Jun and Bryer 2017).
There is no one right answer to the question of what public service means. In general, however, the term reflects a social consensus (usually expressed through democratic elections) that certain public goods and services should be available to all – regardless of income or physical or mental ability. This includes social services, education and health care, as well as public infrastructure and entertainment.
To pursue a career in the public sector, you need to be able to think critically, manage projects and communicate effectively. You should also be willing to put in long hours and juggle competing priorities. There are many different entry points to public service, from completing a Bachelor’s degree in Public Policy or Public Administration, to applying for a Master’s or PhD degree.